Yes, it depends on the courier and weight of the product.
Can I place an order for the products which is in out of stock?
No, you can’t place an order on the products which show out of stock
Can I change my payment details?
Yes, you can change your payment details from your payment details.
Will be my payment details secured?
How can I cancel my order?
Go to the Order Details in your My Account section.
Click on the order you wants to cancel.
Select the specific product or whole order to cancel.
Click on the cancel order.
You are done. Your order will get cancelled!
Click into your account profile.
Click the history to follow your previous actions.
Payments and refund
What are the ways for payment?
There are two ways for payments
Cash on delivery
Will you refund my money back if I cancel my order?
Yes, we will refund your money back if you cancel the order.
Is the payment inclusive VAT?
Yes, the payment amount which you see when checkout is inclusive VAT.
No need to pay any additional amount than the delivery charge that topo will be inclusive VAT.
What should I do if I get a damaged product?
You can contact us we will give you the favor solution.
Can I place an order without a debit or credit card?
Yes, you can place the order without debit or credit card by changing the payment as cash on delivery.
What will happen if I cancel my order in the middle of transit?
If you return or cancel the order, we will refund your amount as per our refund policy.
Shipping And tracking
When I receive my order?
You can receive your order depending on your location. It can vary from 1 day to 5 working days.
How can I track my order?
You can track your order from your account page, and also you will get notification by mail or SMS about your order state. Or you can directly contact the customer care number +971 4 2984130 to know about your order state.
Can I get the product directly from the shop after placing an order online?
Yes, after placing your order on online you can directly come to our shop to collect.
Is international shipping available?
No, there is no international shipping.
Can I replace the return order with some other product?
Yes, by contacting or visting our shop.
What are the products not returnable?
Milk & nutrition items
Potty training items
Clothing/footwear items without the original packaging and tags
Products with extended delivery time
Items that have been assembled, used, altered or installed, unless defective
Items that were sealed and require their hygienic levels to be intact from the manufacturer
Santa delivery orders are not eligible for return and refund unless damaged
Items that are not in original condition and packaging (For example, it came in a sealed box or plastic packaging and this was removed, broken or torn)
Damaged items due to misuse or showing signs of wear and tear, even if they are still under warranty period
Items on sale
Electronic items where the original seal is broken
Mentioned above products are not returnable
What do I do if I receive wrong item?
You can return the product by contacting us.
Will the VAT amount get refund if I cancel my order?
Yes, the VAT amount will get refund if you cancel your order.
Your store location
Mummazone Medical Equipment and Trading L.L.C
Office-1, Schon Business Park, DIP-1
P. O. Box 19008
Dubai - United Arab Emirates.
Your store timings and off days?
Store timings: 8AM to 6.00PM
Off days: Friday and Saturday
Can I get the product immediately from your shop?
It depends on the product.
You can take the products immediately if it’s sold by Mummazone.
If it’s not sold by us you should contact us before visit our store.
Mummazone Baby & Kids Products Online Store
Mummazone an online platform for the mothers, babies and kids. An one-stop-shop for a host of products that covers different segments such as baby care, mother care, nursing care, feeding, personal hygiene, strollers, Pre and post pregnancy merchandise, etc.. Setup in 2004, we have copious experience in catering to the needs & wants of the mothers in GCC countries.