Customers are allowed to cancel their orders under mummazone cancellation policy
Mummazone cancellation policy
Customers can cancel their order until it has not been packed from our side on the website. The purchases on sales included. Any amount will be credited into the same payment method which the payment was made
Can the customer change their shipping address?
Yes, the customer can change their shipping address before we process or pack the order. By updating it under change address option in my order section.
Cancelling the order
Go to my order and select the orders to get cancel.
The refund process after cancellation?
If the customer chooses as cash on delivery, there is no amount to refund because the customer has not paid any amount during placing order. But for the customers who place their order by net banking, debit card/credit card or wallet will get the refund into the source account within 5days from the time of order cancellation. And if the payment is done by mummazone credit balance then, a refund will be initiated into mummazone wallet in the same day of your cancellation.